It's very important to us that you are pleased with your purchase. Please contact us if you have a problem or concern, so we can work out an agreeable solution. If an exchange or refund is required ...
• Please contact us within 3 days of receipt for return authorization.
• Yarn must be shipped back within 14 days of return authorization, and return shipping expenses are the buyer’s responsibility.
• Yarn must be in original unused condition and free from odors, pet hair, etc.
• Custom orders may be returned only upon approval.
Discontinued items are non-returnable.